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Your reservations may be made online, over the phone, through our online chat, and in person at ticket booths at select locations. To make an online reservation, search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards. Reservation can also be made by phone or chat, contact us. If you would like to pay in person, reservations must be made on location at our ticket booths which are at select locations. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Please see the City Cruises US and Canada Port Locations section of the FAQ. Full payment is required at the time of reservation.
For reservations of 1-19, you can manage your reservation through the My Account page.
For reservations of 1-19, you can invite guests to your booking through the Manage Booking Portal using the invite Friends and Family link on your reservation, your guests can purchase a ticket to your cruise and join your table
We accept most major credit cards for reservations of 1-19 tickets. Visa, Mastercard, Discover, JCB, and Diner Club. Please contact us for information
Can I Pay With Cash?
You may pay in cash at our ticket booths in Baltimore, Boston, Chicago (Dining Cruises only), New York, Norfolk, Toronto, Philadelphia, San Diego, or Washington, DC.
Please note, full payment is required at the time of reservation.
Do I Have to Pay in Full for My Reservation?
We accept reservations on an availability basis and full payment is due at the time the reservation is made. We do not hold tickets without payment.
Child Discounts: Children 4-12 may cruise at a different rate than Adults depending on cruise type and port location. Children under 4 cruise free in most locations.
Military and Senior Discounts: Military and Senior discounts are offered on most of our cruises. Select the senior or military ticket at checkout for your online reservation to secure this rate if available. Please contact us for more information.
Yes! Digital Gift Cards are the perfect way to give someone an experience that lets them schedule their adventure at their convenience! A City Experiences digital gift card can be purchased anytime and is valid on all City Experiences, City Cruises, Walks, and Devour Tours experiences that take place in the US and in the UK (please note: digital gift cards are currently not accepted at any City Cruises experiences that take place in Canada). Gift cards can be used to pre-purchase experiences and upgrades online or through our contact center but cannot be redeemed for on-board/in-experience purchases.
For online reservations, search by your location and the date you want to cruise. When prompted at checkout, enter your gift card number in the “Gift Cards” section, or enter your coupon or voucher code in the “Coupon/Voucher Code” section. All gift cards, certificates, coupons, and discount offers must be used and mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card, or coupon with you at the time of your cruise and present it to the Host/Hostess on board. If you have a voucher or discount code, you can use your code during checkout on our website or checkout through online chat. Digital gift cards are currently not accepted at any City Cruises experiences that take place in Canada.
Gift cards can be used to pre-purchase experiences and upgrades online or through our contact center but cannot be redeemed for on-board/in-experience purchases. Please visit the Gift Card page for more information.
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Tickets are not required for boarding. When boarding, you can check in with your confirmation number and the last name that is on your reservation.
Landing Fee
The Landing Fee, if included on your billing, offsets a wide range of costs unique to a maritime business operation. These may include specialized port facility repairs, percentage payment, employee health care obligations, and other fees, licenses, regulatory, environmental and maritime security costs.
Administrative Fee
An Administrative fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.
Taxes
In addition to sales tax, we are assessed taxes by some local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.
Onboard Gratuities
A service/operations charge is collected at the time of booking, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements on your cruise, we recommend you leave a gratuity on board based on the quality of service provided to you by our crew.
Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty or partnership cruises, or other experiences as indicated.
CAN I ADD ON TICKET ASSURANCE AFTER I PURCHASE MY CRUISE?
Ticket Assurance must be selected at the time of booking and may not be added post-purchase.
LATE ARRIVALS AND NO-SHOWS
Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date or issue a gift card for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.
Our cruises are non-refundable final sale, and you have up to 48 hours prior to the cruise to reschedule or receive a gift card. We do not compensate for any late arrivals or no-shows to a cruise. Holiday, specialty and partnership cruises are non-refundable, non-transferable final sale.
In the event your cruise was canceled by City Cruises, you will receive three options sent via email and SMS text message to the number we have on file:
Option 1: You may transfer to a different cruise date of your choosing. Please note that if you are rescheduling to a lower priced cruise, we will refund you the difference. If you are rescheduling to a higher priced cruise, payment will be required for the difference once the new date is selected. Please note, prices are subject to change based on demand and peak cruise times.
Option 2: If you are unsure of a new date when you can cruise, you may move your funds to a gift card. Gift cards never expire and can be used to book on our website. For more information on gift cards, visit the Gift Card page.
Option 3: If you are unable to join us on a future date you will receive a full refund back to the original form of payment. Please allow 3-5 business days for the funds to appear in your account.
Note: All 3 options are available to you via the link that was provided in the cruise cancellation notification.
We do not compensate for any late arrivals or no-shows to a cruise, so please arrive in time for check in and boarding. If you need to reschedule, you have up to 48 hours prior to your cruise to change to another date, or we can release your tickets to be used in the future. Once we’re within 48 hours of a cruise, no further changes can be made.
City Cruises sails rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard or Transport Canada, we will remain dockside, but provide the full dining service.
Parking varies by port location. Please review the City Cruises US and Canada Port Locations section of the FAQ.
Some of our ports have multiple piers – the pier location for your cruise can be found in your confirmation email or in the City Cruises US and Canada Port Locations section of the FAQ.
Your boarding and cruise time are different – most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.
Please check out our enhancement options during the booking process for additional details. You may also add enhancements via the Manage Booking portal post–purchase up to 48 hours before your event. Enhancements vary by port.
There are no age restrictions for most cruises, and all minors require adult supervision. Some cruises may offer a discounted rate for children. Please contact us for more information.
Bateaux New York Dinners: Children under 6 are not permitted and we do not offer a discounted rate for children. Younger children are welcome aboard Bateaux lunch cruises and other New York dining cruises.
River, Harbor, Whale Watching Tours & Water Taxis
Casual attire: jeans, shorts, T-shirts, sweaters, and sneakers are appropriate. Depending on the season, we recommend bringing extra layers, as it may get breezy out on the water.
Signature Brunch, Lunch & Cocktail Cruises
Casual attire: khakis, nice jeans, dresses, button-up shirts, and blouses.
Signature Dinner & Premier Cruises
Cocktail attire: collared shirts, blouses, sport coats, slacks, and dresses. Casual jeans, T-shirts, shorts, gym shoes, and flip-flops are strongly discouraged.
Premier Plus (Bateaux and Odyssey Chicago River)
Semi-formal attire: dresses, collared shirts, dress pants, and jackets are encouraged. Casual jeans, T-shirts, shorts, gym shoes, and flip-flops are strongly discouraged.
Most cruises board 30 minutes before their departure time. Please check your confirmation email to confirm your cruise boarding & departure time.
Smoking is allowed on the outside decks only, except for Boston, Long Beach, Marina Del Rey, Newport Beach, Sacramento, Mariposa Harbour Tour, Harbor Tours, Sights & Sips Cruises, and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our waters clean.
Cannabis products are not allowed as we operate under US Coast Guard and Transport Canada regulations.
City Cruises offers dance floors and a variety of music to enjoy. Depending on the cruise, it may be background music, a DJ, or a live performance. Entertainment is subject to change.
City Cruises Live series brings live entertainment to the water across the U.S. Enjoy exclusive, up-close events with musical artists, celebrity chefs, sports legends, TV personalities, and more. These one-of-a-kind cruise experiences include incredible live entertainment with dinner and unbeatable views –– all while floating past some of America’s most iconic skylines. Book early as tickets are limited, so don’t miss your chance to be part of a live performance coming to your city!
Please contact us if you have any questions.
As you board, our Captain and Marine Crew will direct you to your deck. From there, a host or hostess will escort your party to your assigned table(s), if applicable. Deck assignments are not guaranteed for non-private groups. Seating is assigned based on your party's needs and the cruise's capacity.
Enhancements
We offer a variety of special enhancements to add to your dining experience. You can review these enhancements at checkout online, or you may also add enhancements via the Manage Booking portal post-purchase up to 48 hours before your event. Some popular choices include our celebration packages, food enhancements, flower bouquets, and drink packages.
Special Occasion Announcements
Our onboard entertainment does not offer guest-specific announcements. We provide a general celebration announcement for birthdays, anniversaries, and special events.
Cake Policy
Cakes may not be stored in our facilities. Due to limited storage space on the ship, cakes must remain at the guest’s table. Open flames are not allowed on the vessels, including birthday candles. We allow flameless or LED birthday candles. A cake-cutting fee may apply, which varies by port.
Please note: Boston and Canadian dining boats cannot accept cakes.
Decoration Policy
All City Cruises vessels are decorated with linens, votive centerpieces, silverware, and china. Small groups without private space may bring table decorations, but early boarding is not allowed. Please do not use confetti or tape items to the walls of our vessels.
Yes! We encourage our guests to capture their amazing experiences onboard. Please note we prohibit the usage of drones.
Service animals are allowed onboard. Service animals are defined as animals that are individually trained to do work or perform tasks for people with disabilities. They are working animals, not pets. Service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animals’ work or the individual’s disability prevents using these devices. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Dogs are allowed on Seadog Cruises in Chicago and select pet events in other ports.
Explosives, firearms, illegal substances, or any articles of a dangerous or damaging nature that could be harmful to yourself or others, as determined in our sole discretion, may not be brought onboard any of our vessels.
City Cruises is not affiliated or associated with any fireworks shows or displays and cannot guarantee any fireworks displays for your experience. Therefore, compensation will not be awarded for fireworks displays queries.
Since water travel involves uncertainties not present in land facilities, City Cruises may, in its sole discretion, remain dockside, substitute vessels, change the course or schedule of the Service, discontinue the Service, or cancel the Service for any reason. City Cruises shall have no liability arising from any such change of course or schedule, change of vessel, discontinuance, cancellation, or other failure to depart from or arrive at any port at the scheduled or announced time.
You can host any kind of event on a City Cruises vessel! We host birthdays, weddings, office parties, anniversaries, bachelor/bachelorette parties, anniversaries, rehearsal dinners, engagement parties, and more. To request more information, visit the Private Events page.
Yes, you can charter a vessel for a private event. We have a variety of boats in our fleet that are perfect for every type of event.
Do I Have to Book the Entire Yacht for My Event?
You don’t have to reserve an entire vessel for your event. We host events and groups of all sizes on our regularly scheduled dining cruises. You can reserve private space on a dining cruise for your event. For more information, visit the Private Events page.
The cost of your private event varies based on the type of vessel, the event you’re hosting, the size of your group, and the enhancement packages you choose to include. For more information on private event pricing or to fill out an inquiry form, please visit the Private Events page.
Our vessels are all subject to inspections by the U.S. Coast Guard and Transport Canada, and our crew members are all properly licensed. We also follow MARSEC security guidelines. Should the MARSEC security level be elevated, we may opt to increase security measures on board our vessels to ensure safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.
We do have accessible vessels in our fleet. However, not all vessels and decks are considered accessible. Please contact us to ensure accessibility for the date you are planning to cruise.
Each vessel is 100% U.S. Coast Guard and Transport Canada certified with life preservers and all required lifesaving equipment, including child life vests.
Most of our guests experience no discomfort. If you tend to have a problem with motion sickness, you may experience seasickness. If you are sailing on one of our whale watching cruises, we do go out into the open ocean and as a result, the chance of getting seasick increases. For these cruises, we recommend that if you are prone to motion sickness, take advantage of several preventative measures that are available to you.
City Cruises does not have phones for guests to use. Most cellular services are available on the water as we do not cruise beyond one mile offshore on most of our cruises.
Yes, City Cruises Gananoque operates tours from two port locations. The Gananoque Port (280 Main Street, Gananoque, ON K7G 2M2) offers a 1-Hour 1000 Islands Cruise, 3-Hour 1000 Islands Cruise, and a 5-Hour Boldt Castle Stopover Cruise. The Ivy Lea Port (95 Ivy Lea Road, Lansdowne, ON K0E 1L0) offers a 1-Hour 1000 Islands Cruise with breathtaking views of Heart Island and Boldt Castle (please note: this cruise does not stop at Boldt Castle)
Your reservations may be made online, over the phone, through our online chat, and in-person at ticket booths at select locations. To make an online reservation, search by your location and the date you’d like to cruise on. Reservations can be made with most major credit cards. Reservations can also be made by phone at (888) 467-6256 or through our online chat.
If you would like to pay in person, reservations must be made on location at our ticket booths which are at select locations. Please note that tickets at the booth are based on cruise availability, and we cannot guarantee that tickets are available at the booth for every cruise. Full payment is required at the time of reservation.
Yes, senior rates (ages 65+) are available for tours at City Cruises Gananoque.
There are no age restrictions for our cruises. All minors require adult supervision. To purchase and consume alcohol onboard you must be at least 19 years of age or older with valid Government-issued photo ID.
Yes, our boats have enclosed areas for rainy days. All our tours operate Rain or Shine!
If you have purchased your ticket online in advance, please have your confirmation email with QR code present on any smartphone upon arrival. Printed confirmation emails with QR code will also be accepted.Gananoque (Canada)
We recommend arriving 30-45 minutes before departure. Please check your confirmation email to confirm your cruise boarding & departure time.
Yes, there is an on-site parking lot available. Day Parking for cruise guests is $9 CAD (taxes included), while non-cruise guests will be charged $18 CAD (taxes included). Please note, no boat trailers are permitted.
Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.
Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty or partnership cruises, or other experiences as indicated.
Ticket Assurance must be selected at the time of booking and may not be added post-purchase.
Yes, qualified groups of 20 or more may be eligible for discounted rates if a paid reservation is made far enough in advance of arrival. To inquire about group bookings please email [email protected].
Yes, you can charter a vessel for a private group outing. For private charter bookings, both cash bar and host bar options are available. For food, we offer a special Charter Menu (no outside food or catering is permitted). To inquire about a private charter booking please email [email protected].
For reservations of 1-19, you can manage your reservation through the My Account page on the City Experiences website.
Contactless Payment options of Credit and Debit cards are recommended. Cash is accepted. Please note we do not accept American Express.
No outside food or beverages are permitted; however, our boats are fully licensed and select food & beverage is available for purchase while onboard.
Yes, the port at Gananoque has a land-based restaurant, Dockside Restaurant, serving casual and comfort food. The restaurant is also connected to a Gift Shop featuring City Cruises Gananoque apparel as well as other gifts and souvenirs. Plus, just outside the Restaurant is the Ice-Cream Stop serving cold favourites.
Smoking or vaping of any kind; tobacco, cannabis, or e-juice, is strictly prohibited on our boats or anywhere on our property.
Yes, all main decks of the vessels are wheelchair accessible.
City Cruises Gananoque welcomes guide dogs or service animals on our premises. The service animal is required to always accompany the guest. The guest is responsible for their service animal while on our premises. Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. City Cruises Gananoque will request documentation from the guest (i.e., identification card) confirming that the guest requires the animal for reasons relating to a disability. All other animals and pets are not permitted on City Cruises Gananoque property.Gananoque (Canada)
Passports are only required for the 5-Hour Boldt Castle stop-over cruise. Please see more details below.
No, the 3-Hour 1000 Islands Cruise from Gananoque, and the 1-Hour 1000 Islands Cruise and 2-Hour Two Castle 1000 Island Cruise both from Ivy Lea sail around Heart Island and Boldt Castle but do not stop, therefore passports are not required for these cruises. Please note the 1-Hour 1000 Island Cruise from Gananoque does not pass Boldt Castle.
For your convenience, the price of the Boldt Castle Stopover Cruise includes the Boldt Castle Admission Fee.
There are so many fun activities to enjoy near Harbourfront at downtown Toronto.
From boat cruises to island trip and various attractions, you will not be short on options!
Toronto is an amazing city full of attractions, events, and great food. If you are planning on visiting Toronto, make sure to research everything beforehand so you can make the most of your trip! There are plenty of fun things to do in Toronto! For instance, you can visit city’s many attractions and museums, enjoy the diverse food, and drink scene or take part in one of its many annual festivals. Toronto is known for its various sporting activities too and there is something to enjoy round the year. Toronto offers something for everyone to enjoy in this vibrant city. Harbourfront area in downtown Toronto is a popular spot for enjoying various cruises with City Cruises besides host of other activities to keep you busy including visit to the Toronto Islands.
Harbourfront area on the shores of Lake Ontario offers waterfront parks, trails, cruises, restaurants, theatres, and various other attractions. Harbourfont also offer water taxis to the Toronto islands for beaches and Centreville Amusement Park. The city ferry is also located at the Harbourfront to visit the Toronto islands. City Cruises operates at the Harbourfront and offer various Sightseeing, Cocktail, Dining and Private cruises. Enjoy a variety of dining and sightseeing cruises or book a private event with City Cruises, along Toronto’s harbourfront while you take in picturesque views of the Iconic Toronto skyline.
Tickets are not required to be printed for boarding of Indy Cruises or Private Events. When boarding an Indy Cruise, please show either a digital or printed ticket with your confirmation number and name. Private Events to not require any form of tickets.
City Cruises Toronto does not own or operate any parking lots in the area. Due to high traffic volume in downtown Toronto and the Harbourfront area, we recommend you take that into consideration when planning your travel time and arrival. For nearby parking options, please review below:
• Harbourfront Centre Parking, 235 Queens Quay, Toronto, ON M5J 2G8
• Southcore Financial Centre, 18 York St, Toronto, ON M5J2T8
• RBC Waterpark Place, 83 Queens Quay W, Toronto, ON M5J 2T5
Due to ship-build compliance requirements, our vessels are not fully accessible. The Elite is not accessible. The Oriole can use a ramp to accommodate non-motorized wheelchairs at boarding; however, the bathrooms are located on the lower level. The Northern Spirit can accommodate assisted boarding via the main deck for guests (with limited mobility i.e., walkers) in non-motorized wheelchairs. None of the bathrooms on Oriole, Showboat or Northern Spirit are accessible or have changing stations. The Toronto Odyssey is wheelchair accessible for the main deck (Maple Deck) and has one bathroom that is also wheelchair accessible.
Sightseeing/Lunch cruises are casual. Dinner cruises are business casual. Shirts and shoes must be always worn, and no bathing suits allowed. High heels/stilettos are not recommended on board.
Of course, children are allowed on both lunch and dinner cruises (if the client requests). Limited booster seats available upon request. Some events have age restrictions which guests will be notified of upon booking.
Strollers are permitted on dining cruises. Strollers cannot be kept at the table. The strollers are stowed elsewhere for the duration of the cruise.
Our seating chart is prepared based on the size of the groups onboard. Seating requests are not always guaranteed. We always try our best to accommodate all our groups. A guaranteed window seat can be purchased upon booking.
On all events, beverage service closes at docking, and guests are allowed 30 minutes to disembark.
Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.
Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty or partnership cruises, or other experiences as indicated.
All our buffets are completely labelled and can accommodate any major allergy. Vegan and Gluten Free guests have the option of eating from the buffet. If an allergy or dietary restriction of a guest cannot be accommodated with the buffet, we can request a special dish prepared by our chef. For any special meal we must have the guests name and their list of allergies to give to the Chef. With 48hr. notice, guests who follow a kosher diet can select a meal from our kosher caterer to be delivered at an additional charge. The chicken and beef used for the main entrees on our menus is halal.
City Cruises Toronto sails rain or shine. In the case of severe weather conditions or upon the direction of Transport Canada, we will remain dockside, but provide the full dining service. The dining areas on all our vessels are completely enclosed.
Typically, this is not an issue. We stay in the calm inner harbor traveling at most 7-10 knots. If you are very sensitive to sea sickness than please take the necessary precautions before boarding. We do not offer any motion sickness medication on board.
The Northern Spirit, Elite and Toronto Odyssey are the only vessels to offer full heating on board during the colder months. During the hotter months the Northern Spirit, Elite, Showboat and Toronto Odyssey offer climate-controlled air-conditioning.
The Water Taxi is operated by a separate privately owned company. To coordinate guests arriving/leaving via water taxi, the taxi will need to be booked by the guest who will then communicate the time of the booking to the coordinator. The coordinator will communicate the arrival time of the water taxi to the on-board manager and captains so that they can ensure the vessel is in the inner harbour to meet up with the water taxi. *Water Taxis are subject to availability at the discretion of the water taxi company. Their services are weather dependent and seasonally available.